Your Full Featured Retail Success Team
We work with clients from Coast to Coast delivering powerful solutions for retailers. We offer over 25 years of real world profit and loss responsibility in a variety of retail channels.
Retail Consulting
We’ve done it all successfully and consistently. We do not provide solutions that look great on paper but are not realistically achievable. We never recommend anything we cannot deliver ourselves. We love the challenges of successfully executing the solutions we have developed for our clients.
Project Management
Our diverse experience is beneficial for any projects you may have. We specialize in helping you achieve your goals that may not fit into existing business models or that do not fit neatly into your existing systems. We help clients integrate asset acquisitions, developed systems and processes, and perform evaluations. While our expertise is wide-ranging and deep, we will not take on projects for which we do not possess the kind of knowledge required to meet a client’s needs; if you have a special project that may be a distraction for your executive or mid-level management personnel, give us a call. If it’s outside our area of competence, we’ll say so. And if we know someone who can do something we can’t, we’ll pass that information along.
Operation Analysis
There is nothing we do better than help clients understand the elemental data to operational success. We analyze everything from stock conditions to cash and inventory management to labor and utilities expenses. We find cracks that exist in operations and how profit dollars are seeping out of financial statements. We can estimate shortfalls and make usable recommendations for plugging the holes. We will never give you a number that we cannot back up and we will never suggest a solution that we are not absolutely ready to deliver on your behalf.
Category Management
Moves outside existing core business practices have cause many of our clients to bring us in to setup Marketing/Merchandising Departments, negotiate with vendors on their behalf, and train and mentor new Category Managers. We are ready to deliver.
Training Programs
We have developed training programs for entry-level retail store personnel, site managers, field managers, staff managers, and top executives. We listen to understand where you are today and where you want to be and create custom solutions from our playbook or proposition options based on a professional needs assessment. We not only understand the business, we know the front line people you rely on to deliver excellence to your customers during every interaction. We are not academics or theorists, we are Retailers ourselves. Content, Delivery Mechanism, and Ease of Use are all Paramount and we never sacrifice one for another.
Mystery Shopper
We help define the most important elements of the customer/retailer encounter and we will focus on those things that will drive your business. We show up when we are supposed to, we look at things that need to be evaluated, we evaluate, then we report on time and accurately. We evaluate customer satisfaction but we also can evaluate key performance indicators like in-stock conditions, equipment functionality, product placement, promotional activity, and theft tracks.
Inventory / Auditing
We can count stock or we can provide a true audit function. We tailor the process for our clients and we provide results as fast as anyone in the business.
Personnel Solutions
We have worked all over the world, and we have been fortunate to work with some of the smartest, most entrepreneurial, most creative, and most driven experts in retail. Our network is vast and talented, and we can find the kind of talent that will help propel your retail operation to new heights.
Store Operations
Have a retail store or chain of stores that you need an operations team for? Allow us to utilize our expertise to operate your store(s) for you.